The Client Base Grew And The Number Of Service

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ProdipUrowen
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Joined: Sat Jan 21, 2023 3:42 am

The Client Base Grew And The Number Of Service

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Below we will tell you how easy it is to integrate services with each other. Why is it needed. CRM enhances the efficiency of telephone communications, and telephony expands the functionality of the CRM system. By connecting the services, you can make calls directly from the CRM system, record and store call records on the system server, and receive calls directly from the client card. No need to transfer the client base or manually dial numbers. Everything is already set up and connected. Below we will discuss the benefits in more detail. How much is it. Usually the CRM service sets the price. For example, a bundle of OkoCRM and Telfin. Users pay only service tariffs, and do not pay for integration at all.

Benefits of integrating virtual PBX and CRM And here are the pluses smart call queues, analytics, control of missed calls, recording and listening to conversations, improving Philippines Phone Number List the quality of customer service due to individualization of work, etc. Lets tell you how it works on the example of OkoCRM. Smart queues for distribution of calls When a company operates without automating customer relationships, the call is received by the operator who wishes. When connecting the CRM, the manager can set up a distribution queue for incoming calls with a nested list of employees. OkoCRM has several options for configuring rules for queues.

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For example, you can set up the system so that the first available manager will receive calls. Or the manager who has the fewest deals in the works. Calls from important clients can be automatically routed to a senior manager or ROP. Or you can assign a personal consultant to a specific client the call will come immediately to him, bypassing the general queue. All calls will definitely go to the right address. Queue configuration interface in OkoCRM. You can set up queues and distribute calls for different departments and different groups of employees as you like, the system itself will transfer the data to the virtual PBX. Individual approach to clients Automatic access to a personal manager is not all that the CRM system can do.
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